Algemene voorwaarden

General sales terms and conditions – Webshop BON CHIC BON GENRE - BCGC

Business information


Article 1: General provisions

The e-commerce website of BCBG provides its customers with the option of buying products from its webshop.

These General Terms and Conditions (“Terms”) are applicable to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the webshop of BCBG, Customer must explicitly accept these Terms, whereby Customer agrees to the applicability of these Terms with the exclusion of all other conditions. Additional Customer conditions are excluded.

Article 2: Price

All prices listed are expressed in EURO, always include VAT. Possible duties or import taxes, depending on the country you live in, are not included, and are not our responsibility.

The specified price refers solely to the articles as set out in writing. The accompanying photos are intended as decorative and may contain elements that are not included in the price.

We ship our product to Belgium, Luxembourg, The Netherlands and France.

Shipping costs :
Belgium                6 €          (free with order > 150 €)
Netherlands       9 €          (free with order > 150 €)
Luxembourg      9 €          (free with order > 150 €)
France                  9 €          (free with order > 150 €)

Article 3: Availability

Despite the fact that the online catalogue and e-commerce website are assembled with the utmost care, it is still possible that information may be incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the product selection are not binding us. With respect to the accuracy and completeness of the provided information, BCBG is solely bound to obligation of means. BCBG is in no way liable in event of obvious material or printing errors.

If the Customer has specific questions about for instance sizes, colour, availability, delivery terms or method, we ask the Customer to contact our customer service department in advance.

The product selection is valid while stocks last and may at any time be changed or withdrawn by BCBG. BCBG cannot be held liable for the non-availability of a product. If an offer is for a limited duration or subject to conditions, this will be explicitly stated in the offer.

Article 4: Online purchases

The Customer may choose between the following payment methods

  • by Bancontact/Mister Cash
  • by credit card

Article 5: Delivery and execution of the agreement

Articles ordered via this webshop will be delivered in Belgium, France, The Netherlands and Luxembourg.

Unless otherwise agreed or explicitly determined otherwise, the goods shall be delivered as soon as possible, but always to the Customer’s residence within 30 days of receipt of the order and payment.  

Any visible damage to and/or qualitative deficiencies of an article or other deficiency in the delivery must be reported immediately by the Customer to

The risk due to loss or damage is transferred to the Customer at the time the goods have been physically received by the Customer (or a third party indicated by the Customer that is not the carrier). However, the risk transfers to the Customer upon delivery to the carrier when the carrier received the commission to transport the goods and this option was not offered by BCBG.

Article 6: Retention of title

Delivered articles remain the exclusive property of BCBG until the moment the Customer pays for the goods in full.

Article 7: company

BCBG, Bon Chic Bon Genre, is a label founded and managed by Gouden Schaar bvba, Tienen, with its registered office at Veemarkt 6, Tienen, BE 833.259.890

Article 8: Right of withdrawal

The Customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons. The right of withdrawal period will expire 14 calendar days after the date of delivery.

To exercise the right of withdrawal, the Customer must notify BCBG, Gouden Schaar bvba, Veemarkt, 6, 3300 Tienen (Belgium),  in an unambiguous statement about their decision to withdraw from the agreement.

In any event, the Customer has no later than 14 calendar days from the day that they notify BCBG of their decision to withdraw from the agreement to send back or hand over the goods to BCBG.

The direct costs for returning the goods shall be borne by the Customer.

Only articles that are returned in the original packaging, along with all accessories, hangtags, lavels and instructions and invoice or sales receipt can be returned.

If the Customer withdraws from the agreement, BCBG shall repay all payments received from the Customer up until that time including standard shipment costs with a maximum of 14 calendar days of the date that BCBG was notified by the Customer of their decision to withdraw from the agreement. For sales agreements, BCBG may wait on the reimbursement until all the goods have been sent back.

Article 9: Privacy

The responsible party for processing information, BCBG respects the Belgian law of 8 December 1992 regarding the protection of privacy in the processing of personal information.

We treat your information as confidential and shall not communicate, rent or sell it to third parties.

If you have any questions about this privacy statement, please contact us at